Our Refund Policy

Legal Disclaimer

All content on this website — including product images, descriptions, designs, logos, and branding — is the intellectual property of Navso Jewels. Any unauthorised use, reproduction, or distribution is strictly prohibited and may result in legal action.

Navso Jewels makes no guarantees regarding allergic reactions, metal sensitivity, or product longevity due to improper care. We are not responsible for:

Delays caused by shipping carriers
Customs issues or import duties (for international orders)
Loss or damage due to mishandling after delivery

The basics

By placing an order on our website, you agree to the following terms:

All items are final sale unless eligible for exchange as per our policy.
Product colours may vary slightly due to lighting and screen resolution.
Each item is handcrafted and may have slight natural variations this is part of its charm.
We reserve the right to update pricing, descriptions, or inventory without prior notice.

Refund Policy

At Navso Jewels, we maintain a no-refund policy on all orders placed through our online store.

We only offer:

Exchanges or replacements if the product is damaged, defective, or incorrect upon delivery.

To request an exchange:

Contact us within 48 hours of receiving your item.
Provide your order number and clear photos/videos showing the issue.

Why We Don’t Offer Refunds

Due to the nature of jewellery items that are often worn close to the skin, crafted in limited quantities, and handled with utmost care we maintain a strict no-refund policy to:

Uphold hygiene and safety standards
Preserve the integrity and exclusivity of each piece
Ensure fair, transparent practices for all our customers

Please note:

Items must be unworn and unused, in their original packaging, to qualify.
We do not accept exchange requests after 48 hours of delivery.