Shipping Policy

A. Domestic (United Arab Emirates)

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• Delivery time: 1–2 business days

• Shipping fee: AED 15

• Free shipping threshold: Free on orders over AED 100

 

B. International (Rest of World)

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• Delivery time: 5–6 business days

• Weight-based shipping fees:

  • 0 KG – 1.5 KG: AED 99

  • 1.5 KG – 2.5 KG: AED 199

  • 2.5 KG – 3 KG: AED 299

• Free shipping threshold: Free on orders over AED 500

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Tracking

 

Once your order is dispatched, tracking details will be shared via email/WhatsApp/SMS (where available).
Please allow up to 24 hours for tracking updates to appear.

 

Delivery Attempts & Failed Delivery

Please ensure your address and contact details are accurate at checkout.
If delivery fails due to incorrect details, recipient unavailability, or non-response, re-delivery or return handling charges may apply.

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Customs, Duties & Taxes (International Orders)

 

For deliveries outside the UAE, any customs duties, import taxes, or related fees are the customer’s responsibility unless stated otherwise at checkout.

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Delays Beyond Our Control

 

Delivery timelines are estimates and may be affected by courier delays, customs checks, weather, or other events outside our control. We will always do our best to assist and keep you updated.

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Damaged, Missing, or Incorrect Items

 

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos/videos of packaging and item(s)

• A brief description of the issue

We will review and resolve the issue in line with our Returns/Refund Policy.

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Address Changes & Cancellations

Address updates or cancellation requests can only be accepted before dispatch.
Once shipped, delivery details usually cannot be changed.

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Return Eligibility

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You may request a return if all conditions below are met:

1. Return request is raised within 7 calendar days of delivery.

2. Item is unused, unworn, unwashed, and in original condition.

3. All original tags, packaging, pouch/box, and accessories are included.

4. Item is not listed under “Non-Returnable Items” below.

If any of the above is not met, we may decline the return.

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Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following are non-returnable unless received damaged/incorrect:

• Earrings and other pierced jewellery

• Personalised/custom-made items

• Gift cards

• Sale/clearance/discounted items (unless damaged/defective on arrival)

• Items returned with signs of use, perfume, makeup, scratches, damage, or missing packaging

 

Damaged, Incorrect, or Missing Items

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If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery (matching our Shipping Policy) with:

• Order number

• Clear photos/videos of outer packaging and item(s)

• Short description of the issue

If approved, we will offer an appropriate resolution (replacement, store credit, or refund, depending on stock and issue type).

 

How to Request a Return

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To start a return, contact us at [Insert Support Email / WhatsApp] with:

• Full name

• Order number

• Reason for return

• Product photos (if relevant)

Do not send items back without return approval. Unauthorised returns may not be accepted.

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Return Shipping Costs

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• If return is due to our error (wrong item, damaged item, confirmed defect), we cover return shipping or provide a suitable collection/return method.

• If return is for any other eligible reason (e.g., change of mind), customer bears return shipping charges.

• Original shipping charges (if any) are non-refundable unless the return is due to our confirmed error.

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Inspection & Approval

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Once we receive the returned item, we inspect it for condition and policy compliance. Inspection usually takes 2–5 business days after receipt.

We will notify you whether the return is approved or declined.

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Refund Method & Timeline (Ziina Checkout)

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• Approved refunds are issued to the original payment method used at checkout.

• Payments are processed securely via Ziina; Navso Jewels does not store card/payment credentials.

• After refund approval, processing usually takes 5–10 business days to reflect (timing may vary by bank/payment provider).

If a refund cannot be returned to the original method for technical/regulatory reasons, we will provide an alternative lawful method.

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Exchanges

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We currently offer exchanges for:

• Size issues (where applicable), or

• Same item replacement due to defect/damage (subject to stock availability).

If the requested exchange item is unavailable, we may offer:

• Store credit, or

• Refund (if eligible)

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Order Cancellations

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• Orders may be cancelled before dispatch.

• Once dispatched, cancellation is not guaranteed and the order will be treated under the return process.

• If cancellation is approved before dispatch, refund is issued to the original payment method.

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Refused Delivery / Failed Delivery

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If a parcel is refused or undeliverable due to incorrect address, repeated non-response, or recipient unavailability:

• Return-to-origin and re-shipping charges may be deducted from refund (where applicable).

• Original shipping charges are non-refundable.

 

International Orders

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For international returns:

• Customer is responsible for return courier charges unless return is due to our confirmed error.

• Any customs duties/taxes paid at destination are generally non-refundable by us.

• Return parcels must be marked appropriately to avoid unnecessary customs complications.

 

Abuse, Fraud & Chargebacks

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We reserve the right to decline returns/refunds in cases of suspected misuse, excessive return abuse, fraudulent claims, or policy manipulation.
We also reserve the right to provide evidence to payment providers in case of unjustified chargebacks.

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Contact Us

For shipping support, contact us at:
Email: navsojewels@gmail.com
Phone/WhatsApp: +971 58 252 7002